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Don't fire her just yet

When someone is under performing it can be very frustrating and it is always easy to blame that person. However, I have found that often when this is the case it’s because clear expectations haven’t been set and there is also a lack of feedback. I had just started working... read more...

Sam, I think my accountant is steeling from me!

Yes, that was the exact words a business owner (let’s call him Bob) said to me at our first meeting.  Considering that accountants are one of the most trusted advisors for business owners, this was a very serious accusation. Before jumping to conclusions, which we all know is... read more...

The “Shoe Test”

When you can clearly understand, and articulate someone’s problem with empathy you will gain their trust and be in a better position to influence and help them. This is one of the most powerful tools you can use in sales; however the same principle applies in almost all areas... read more...

Excuse me where is gate 41?

I was waiting to catch a flight from Sydney to Cairns and I must have been asked this question at least 5 times.  I was standing between Gates 40 and 42, and Gate 41 was nowhere to be seen.  Down the one side of the airport the Gates where all in numerical order except for... read more...

When Staff Incentives Turn Bad

Often as business owners we are looking for ways to motivate and engage our team to perform better. However without thinking through an incentive properly you could be encouraging the wrong type of behaviour resulting in more damage being done than good. Examples Include: A... read more...