Are you exploring AI, automation, or new systems in your business?

You’re not alone — many business owners are. But one of the biggest mistakes I’m seeing is implementing AI before fully understanding the customer journey and internal processes.

Because when you automate a broken process, you don’t fix it — you just deliver poor service faster.

This half-day intensive workshop focuses on AI, Automation, and the Customer Journey — and more importantly, the right order to implement them.

Without a clear understanding of your customer journey, it’s easy to automate the wrong things or create unnecessary complexity.

This is a hands-on session where you’ll map out your customer journey and identify exactly where systems, automation, and AI can improve your business — making it more efficient, scalable, and easier to run.

Locations:
Cairns CBD – Friday 5 June
Townsville CBD – Friday 19 June